- delivering a standard service to everyone through
- neutralising the infinitely variable and therefore unreliable human elements by
- breaking organisational processes into smaller and smaller constituent parts
- the operation and cost of which can be rigorously bureaucratically controlled
I've had the privilege of working at the Open University for over 14 years now and the secret of our success has being putting people in touch with people and the absolutely phenomenal goodwill that generates, in spite - shock horror - of the flawed variability of humankind. That public services cost cutting has reached us too but I'm hoping the quantum administrative mindset - a universal constituent in all large organisations (commercial and public sector) that seem to evolve universally towards a state of insanity - can be held at bay suffiently to ensure the survival of the essence of what the OU is all about: to be open to people, places, methods and ideas and promote educational opportunity and social justice by making high-quality university education open to everyone.