Public services and ICT report

The Work Foundation has published its final report on Public Services and ICT.

Nothing earth shattering. Basically it says -

ICT could transform public services but only if objectives are clear and the right ICT is used,

Staff at all levels are struggling to make ICT effective,

Leaders must be responsible for realising potential and managing risks of ICT,

"Customers must be segmented" (sounds painful but this is just an attempt at marketing-speak),

The ICT with the most attractive bells and whistles is not necessarily the best for the job,

Improve supply chain management,

Listen to the users when building ICT systems,

ICT has an impact on privacy.